Store Manager

Job Title : Store Manager - MAC

Reports To : District Manager-ELCA & Area Operation Manager-SSL

Department / Group : Operations

Work Experience : 3-5 years

Reportees : Yes

Job Description

Role and Responsibilities

Drive retail sales performance

• Drive transactions and sales of the entire team to achieve the store sales targets.
• Lead by example by achieving personal sales goals (when applicable).
• Monitor the individual performance of each retail Artist and coach them for better performance.
• Train the team on customer service, sales techniques, and artistry to improve performance.
• Monitor commercial KPIs : in-store traffic, conversion rate, # of transactions per hour, UPT, AST, and productivity.
• Understand the business trends and competitive dynamics to propose action plans to generate incremental sales.
• Create daily / weekly action plans to animate the store, motivate the team and incentivize customers to visit the store.
• Leverage MAC social media and Omnichannel initiatives and leverage them to drive the business.

Deliver 5-star customer experience

Develop and manage the talents and capabilities of the team

Deliver retail operations excellence

Qualifications and Education Requirements

Preferred Competencies & Skills

Preferred Industry

Beauty / Retail / Apparels / Salon / Aviation / Hospitality