Associate Client Executive - Technical

About NIIT-MTS

At NIIT Managed Training Services, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website : - https : / / www.niit.com / en / learning-outsourcing / services /

Link for LinkedIn Page : https : / / www.linkedin.com / company / niitmts /

Responsibilities

Job Summary

• Solve technical issues for customers on SAP Learning, SAP Training Shop, SAP Learning Hub and Global Certification
• Communicate with customers via e-mail, chat and ticketing channels
• Manage customer escalations
• Collaborate with fellow support colleagues and other internal organizations globally to provide superior customer service
• Take ownership of technical issues and driving a resolution and root cause analysis with our development teams
• Continuously improve support processes to increase efficiency
• Create root cause analysis of reported incidents
• Run reports on learning usage triggered through customer service requests
• Deliver on-demand reports to our customers based on their individual needs

Required Skills

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Educational Qualification

Must be a Graduate

Experience

2 to 5 years

Competencies

Problem solving / Analytical

Initiative

Fit in NIIT culture

Customer focus

Strong Values & Ethics

Individual driver

Work under stress

Managing / Coping with ambiguity

Domain Skills

Eye for detail

Flexibility & Commitment

Communication

Skills Required

Power Point, Outlook, Ms Office, Technical Customer Support, Sap C4c, Cloud Infrastructure