Assistant Manager Operations

Job description :

• Lead patient care services at the center.
• Optimize costs through budgetary control and ensure service coordination across teams.
• Address patient issues and escalations, ensuring satisfaction.
• Maintain dashboards and MIS for accurate reporting.
• Coordinate with sales for lead closure and conversion.
• Liaise with diagnostic centers and facilitate patient movement as needed.
• Oversee floor operations, update billing, and explain bills to families.
• Develop, implement, and document customer service protocols.
• Ensure efficient front-end services through recruitment, training, and assessments.
• Escalate issues to senior management for timely intervention.
• Implement customer feedback processes and collaborate with cross-functional heads.
• Establish performance metrics for staff and drive cost-cutting and profitability efforts.

Skills Required

Budgetary Control, Escalation Management, Mis, Reporting