Operations Manager

About Pinnacle Group

Pinnacle Group is a nationally recognized leader in workforce solutions, known for delivering high-impact staffing, talent management, and technology services to some of the most respected companies across industries. Our success is built on execution, precision, and accountability—empowering our teams to operate with urgency and deliver measurable results.

Summary

Pinnacle Group is seeking a highly capable and detail-oriented Operations Manager to support core business operations across staffing delivery, reporting, and client engagement. This is a critical role responsible for owning internal processes, coordinating cross-functional teams, and supporting the execution of client-facing deliverables. The ideal candidate will bring a strong operational mindset, excellent communication skills, and the ability to work effectively across internal functions and leadership teams.

Job Description

Lead the preparation and coordination of Quarterly Business Reviews (QBRs), including gathering data, assembling presentations, and ensuring timely delivery

Manage and contribute to the writing and submission of RFPs, partnering with internal stakeholders to gather content and respond to client requirements

Coordinate and compile data for client scorecard meetings, ensuring accuracy and alignment with reporting expectations

Own key operational processes that support staffing programs and internal delivery workflows

Track task completion across multiple stakeholders and drive accountability across operational initiatives

Maintain and update process documentation, including SOPs and playbooks

Support process improvement efforts by identifying gaps, streamlining workflows, and documenting best practices

Collaborate with internal teams including delivery, compliance, reporting, and client services to ensure operational alignment

Prepare internal summaries and reports for leadership visibility and performance monitoring

Assist with special projects and high-priority business initiatives as assigned

Requirements

5+ years of experience in operations, program coordination, or business support roles, preferably within staffing or professional services

Proven ability to manage and respond to RFPs and other structured client documentation

Experience gathering and presenting data for business reviews or client reporting, including QBRs and scorecard meetings

Strong organizational skills and attention to detail; able to manage multiple priorities and deadlines

Excellent communication skills, both written and verbal, with experience preparing executive-facing deliverables

High level of proficiency with Microsoft Excel, PowerPoint, and other reporting or documentation tools

Ability to work cross-functionally and manage deliverables across multiple teams

Why Join Pinnacle Group?

At Pinnacle Group, you’ll step into a high-impact role where your work supports key client engagements and internal performance outcomes. We value structure, follow-through, and clear communication—and we’re looking for someone who can bring those strengths into every part of our operations. If you thrive in a fast-paced, performance-driven environment and enjoy translating ideas into action, we’d love to hear from you.