Quality Assurance Specialist

Job Summary

Job Title : QA Analyst

Department : Quality Assurance / Service Delivery

The QA Analyst is responsible for executing quality assurance and surveillance activities to ensure compliance with internal standards, regulatory requirements, and continuous improvement goals. This role involves conducting audits, analyzing data, identifying non-conformances, and supporting corrective actions across business functions. We are seeking a data-driven and detail-oriented QA Analyst to support our Quality Assurance and Surveillance team.

• Conduct process audits, surveillance checks, and quality inspections
• Support root cause analysis and corrective / preventive action tracking
• Monitor and report quality metrics (e.g., compliance rate, defect trends)
• Maintain audit records and contribute to QMS documentation
• Collaborate with cross-functional teams to ensure process adherence
• Assist in training and awareness programs related to quality standards

Dashboard Management

Data Collection & Analysis

QA & Surveillance Metrics

b. Corrective Action Closure Rate

d. First Pass Yield (FPY)

a. Defect Detection Rate (DDR)

c. Compliance Rate

Reporting & Communication

Key Responsibilities :