DM / Manager - Policy Issuance

We are actively seeking a highly skilled and meticulous DM / Manager - Policy Issuance to join our client's team through Acme Services . This pivotal role is responsible for overseeing the end-to-end policy issuance operations, ensuring seamless system functionality, and managing the implementation of new products and regulatory changes. The ideal candidate will possess strong capabilities in Business Requirement Writing (BRD) , UAT management, and have an excellent understanding of insurance terminology and regulations, all while demonstrating strong communication and multi-tasking skills.

Key Responsibilities

• Operations Management : Oversee and manage the workflow system / policy login system and releases for new business , ensuring efficient and accurate processing of policy issuances.
• Product & Regulatory Implementation : Take ownership of the set up of new products & riders, regulatory changes, and new channel set up within the policy issuance systems.
• Business Requirement Documentation : Lead the creation and refinement of Business Requirement Documents (BRDs) , translating business needs into clear technical specifications.
• System Release & Quality Assurance : Ensure error-free system releases without any production outages , maintaining system stability and reliability.
• Stakeholder Coordination : Work collaboratively with internal stakeholders , including IT and Field Operations, to ensure smooth alignment for releases .
• UAT Management : Responsible for writing BRDs and comprehensively managing their UAT (User Acceptance Testing) execution to validate new functionalities and changes.

Key Competencies / Skills

Qualifications

Skills Required

Operations Management, Documentation, Quality Assurance, Stakeholder Engagement, Uat Support, Insurance Process