Customer Support Engineer - PPDC

Description

We are seeking a Customer Support Engineer to join our PPDC team in India. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our products.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to product functionality and performance.
• Document and track customer interactions and technical issues in the support ticketing system.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Conduct training sessions for customers to enhance product usage and satisfaction.
• Develop and maintain knowledge base articles and support documentation.

Skills and Qualifications

Skills Required

Software Deployment, Technical Troubleshooting, Network Configuration, Api Integration, Cloud Services, Scripting Languages, Incident Management, System Monitoring, customer communication