Infrastructure Engineer III

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

POSITION SUMMARY

Owens & Minor is looking for an Infrastructure Engineer P3 to join the team responsible for maintaining, managing, and troubleshooting Owens & Minor’s IT platforms, including all solutions within a hybrid on-prem and cloud environment. The Infrastructure Engineer is part of a collective team of engineers which maintain critical, high availability IT platforms that support business applications for our users, customers, and suppliers.

ESSENTIAL JOB FUNCTIONS :

• Configure and maintain VPN tunnels that support customer data integrations. Scope includes Site-to-Site (S2S) VPN tunnel solutions.
• Experience with Windows server administration.
• Perform routine maintenance tasks such as updating VPN tunnels, O / S and COTS software troubleshooting, updating Operating Systems (Windows Server) and COTS applications, updating security settings, etc.
• Understanding of IT fundamentals to complement software platforms to include Load balancing, DNS, TLS, Virtualization, SFTP, WAF, etc.
• Participate in active monitoring of the server environment to ensure IT platforms meet standards for speed and reliability. Provide analysis to support troubleshooting activities within assigned IT platforms.
• Investigate and troubleshoot platform-related incidents within established SLAs; assist with troubleshooting, fault isolation, and recovery of failed platform components or services.
• Interface with internal IT groups and business units as needed to achieve incident or problem resolution, or to support project activities; interface with vendors as needed to escalate network-related issues and problems.
• Participate in root cause analysis on incidents, helping to drive identification of preventative actions and delivering on the tasks within those actions.
• Reviewing and updating documentation such as diagrams and operational runbooks, ensuring they are current, complete, and correct.
• Prepare, document, and execute platform-related requests and changes within established SLAs.
• Mentor junior team members to expand their technical skillset.
• Must be available to be a part of a 24 / 7 / 365 rotational on-call schedule.

SUPPLEMENTAL JOB FUNCTIONS :

Performs additional duties as directed. Effectively accomplishes set goals while primarily working in a remote capacity.

Qualifications

EDUCATION & EXPERIENCE :

KNOWLEDGE SKILLS & ABILITIES :