IT Infrastructure Engineer

15th September, 2025

Title : L2 IT Infrastructure Engineer – Pune

We are seeking an experienced Endpoint Management Engineer to join our dynamic team. In this role, you will have the opportunity to manage and support enterprise endpoints across a range of platforms, including Windows, macOS, iOS, and Android, with advanced tools such as Intune, Ivanti EPM, JAMF, and LRS print management. This is an exciting opportunity for a professional who thrives in a fast-paced, global environment and is passionate about ensuring security, compliance, and operational efficiency deploying and maintaining Windows Autopilot, mobile device BYOD management, and patch management solutions.

What will you do?

• Provide  L2 support  for macOS / iOS-related escalations, ensuring timely resolution of complex issues.
• Manage and support  Windows devices enrolled via Autopilot  for seamless provisioning.
• Develop and maintain  Intune policies, compliance baselines, and security settings  for Windows endpoints.
• Oversee the deployment, configuration, and management of  macOS, iOS, iPadOS, and tvOS  devices using  Jamf Pro .  Android BYOD devices  via Intune MDM.
• Develop and maintain  Jamf policies, configuration profiles, Smart Groups, Static Groups, and Patch Management strategies .
• Manage  Self-Service portals, enrolment workflows, and automated device provisioning .
• Good Understanding of (Okta, Azure AD, LDAP) for authentication and device access control.
• Perform  log analysis (Console, Jamf logs, system logs)  to diagnose root causes of performance or security issues.
• Develop  custom scripts (Bash, Python, AppleScript, or Jamf API)  to automate workflows and enhance system performance.
• Excellent  problem-solving skills, analytical mindset, and ability to work under minimal supervision .
• Automate device provisioning, application deployment, and updates via  Intune & Windows Update for Business (WUfB) .
• Troubleshoot  Intune, Autopilot enrolment failures, policy conflicts, and performance issues .
• Manage  Ivanti Endpoint Manager (EPM) for patching Windows devices , ensuring compliance with security policies.
• Monitor patch success rates, troubleshoot failures, and generate compliance reports.
• Optimize  EPM performance, integration with Intune, and policy enforcement strategies .
• Enforce  app protection policies, remote wipe, and data loss prevention (DLP)  for corporate apps.
• Administer  LRS print management solutions  for enterprise print control.
• Manage  printers , ensuring proper  driver deployment, security policies, and print queue management . Troubleshoot  print failures, driver conflicts, and LRS system integrations .
• Implement  device security policies, endpoint protection, and compliance baselines  in  Intune & Ivanti EPM .
• Monitor  BitLocker encryption, Defender for Endpoint integration, and identity access management (IAM) .
• Develop and maintain  custom scripts for device enrolment, policy application, and compliance enforcement .
• Diagnose and resolve  Outlook performance issues, crashes, and email delivery failures .

What will you bring to ESP?

We will offer : Salary :

We offer a competitive salary that is based upon the depth and level of technical experience you bring to the L2 role.

Benefits :

About ESP Global Services

ESP Global Services is a leading provider of customized 24 / 7 global IT support solutions, specializing in delivering exceptional service to the aviation industry. Since 1992, we have been expertly managing IT infrastructure for over 200 customers across the world, ensuring seamless IT operations with teams of on-site engineers, visiting engineers, and a multi-lingual service desk that handles over 1,000 tickets per day.

With our deep expertise, we cater to the dynamic and evolving needs of businesses, particularly those with large campuses, multiple international locations, and strict security controls. Our IT support services, paired with end-to-end IT hardware lifecycle management, ensure smooth operations wherever you are in the world. We pride ourselves on our values, which center on delivering service excellence, quality, and security in every aspect of our operations.

As an ISO 9001-certified organization, we uphold the highest standards of service and customer satisfaction.

ESP Global Services is an equal opportunity employer.