Operations Executive

Job Title : Operations Executive

Location : Kochi, Kerala

Experience : 1–3 Years

Department : Operations

Position Summary

We are looking for a dynamic and detail-oriented Operations Executive to join our growing team in Kochi. The ideal candidate will have a minimum of 2 years of hands-on experience in managing day-to-day operations within the EdTech space . This role is pivotal in ensuring smooth execution of academic and non-academic processes, coordinating with internal teams, and delivering high-quality support for learners and faculty.

Key Responsibilities

Coordinate and monitor academic and operational activities across courses and batches.

Support scheduling of classes, manage timetables, and ensure timely communication with faculty and students.

Manage LMS (Learning Management System) content uploads, student access, and digital resource maintenance.

Maintain accurate records related to enrollments, attendance, assessments, and feedback.

Act as a point of contact for resolving operational issues between academic teams, tech support, and students.

Ensure smooth onboarding for new students and mentors, providing necessary administrative assistance.

Collaborate with cross-functional teams (Academic, Product, Sales, Customer Support) to improve process efficiency.

Track key operational metrics and contribute to continuous improvement initiatives.

Prepare daily and weekly reports, dashboards, and documentation to monitor process performance.

Requirements

Bachelor’s degree in any discipline (preferred : education, business, or operations).

–3 years of relevant experience in EdTech operations or academic coordination .

Excellent organizational and multitasking skills with a proactive problem-solving mindset.

Strong verbal and written communication abilities.

Proficiency in MS Office and Google Workspace .

Ability to work effectively in a fast-paced environment with high attention to detail.

Preferred Skills

Experience in academic planning, digital classroom coordination, or student engagement initiatives.

Familiarity with EdTech tools and platforms .

Experience in managing faculty coordination and content management workflows.

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