Help Desk Specialist

We are seeking an experienced professional to monitor and manage network incidents, ensuring smooth operations.

About the Role :

• Incident Management : Monitor infrastructure performance, security, and availability.
• Support Services : Assist customers or internal teams with basic networking issues.
• Troubleshooting : Identify and resolve network-related problems using diagnostic tools.
• Configuration & Maintenance : Set up and maintain network devices, including switches, routers, and access points.
• Documentation : Keep accurate records of network issues and resolutions.
• Customer Support : Deliver exceptional support to end-users and clients for network-related issues.

Skillset :

Benefits :

Our ideal candidate will possess excellent analytical and problem-solving skills, with a strong ability to work independently and as part of a team.