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Equifax - Support Engineer

Equifax - Support Engineer

EquifaxTrivandrum
9 days ago
Job description

What Youll Do :

  • Work with software development engineers to understand the overall technical architecture and how each feature is implemented.
  • Utilize creative problem-solving skills to assist in technical troubleshooting and analysis for BU reported issues in JIRA.
  • Monitor, maintain systems / applications, look for opportunities to optimize and improve systems.
  • Establishes technical proficiency in design, implementation and unit testing.
  • Respond to assigned tickets / tasks in accordance with SLA guidelines.
  • Handle customer requests, incidents and inbound calls; apply diagnostic utilities and best practice methodology to aid in Update technical support documentation when required and also perform post-resolution follow-ups to help requests.
  • Perform hands-on fixes at the application, including installing and upgrading software, implementing file backups, and configuring systems and applications.
  • Escalate to Tier 3 any issues unresolved.
  • Collaborate with internal and external teams and stakeholders to drive progress across multiple action items and initiatives.
  • Work effectively in an Agile environment; provide training or demos in the new / existing features.

What Experience You Need :

  • Experience in troubleshooting, monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.
  • Demonstrable cross-functional knowledge with systems, storage, networking, security and databases.
  • System administration skills, including automation and orchestration of Linux / Windows using Chef, Puppet, Ansible, Salt Stack and / or containers (Docker, Kubernetes, etc.
  • 2-5 years of support engineering experience.
  • Self-starter that identifies / responds to priority shifts with minimal supervision.
  • Cloud technology : GCP, AWS, or Azure.

    • What could set you apart :

  • Strong Communication skills.
  • Diagnose and resolve technical issues related to software, hardware, or network systems.
  • Analyze logs, error messages, and system data to identify root causes.
  • Provide timely and effective solutions to users or customers.
  • Interact with users or customers through various channels (phone, email, chat, etc.)
  • Guide users through troubleshooting steps and solutions.
  • Escalate complex issues to appropriate teams or specialists.
  • Maintain accurate records of support interactions and solutions.
  • Contribute to knowledge bases and support documentation.
  • Share technical expertise with team members and colleagues.

    • (ref : hirist.tech)

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