Teleperformance

Company Description

At Bandhan Tours, we believe the true magic of life lies in the moments we experience. For over 11 years, we've been creating unforgettable journeys for travelers, blending passion, expertise, and a commitment to quality. With nearly 25,000 happy travelers, we've built a legacy of trust, offering personalized, safe, and seamless experiences across domestic and international destinations. Every trip is more than just a vacation – it's a story of discovery and a memory to cherish forever.

Role Description

This is a full-time on-site role for a Teleperformance team member, located in Pune. The responsibilities include handling customer inquiries, providing exceptional customer service, resolving customer issues, and maintaining accurate records of all interactions. The role also involves meeting performance targets, communicating effectively with team members, and continuously improving service processes.

Qualifications

• Strong verbal and written communication skills
• Exceptional customer service and problem-solving skills
• Ability to handle high call volumes and multitask effectively
• Proficiency in managing records and using CRM systems
• Teamwork skills and ability to collaborate with colleagues
• Attention to detail and ability to maintain quality standards
• Flexibility to work in shifts
• Bachelor's degree or relevant experience in a customer service role is a plus
• Experience in the travel industry is a plus

Skills Required

Customer Service, Problem-solving, Crm Systems