User Experience, Research & Insights

Responsibilities :

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
• Conduct generative and evaluative research using a mixture of research methods (surveys, un-moderated testing, interviews, moderated concept testing, etc).
• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
• Socialize insights with cross-functional stakeholders to influence their decision-making
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
• Work on fast-paced projects, requiring attention to detail and working within constrained timelines.

Required Experience / Skills :

Preferred :

Skills Required

Operational Excellence, Salesforce, Product Management, Business Research, Project Management, Customer Service, Product Design, Research, Service Management