Onsite Support Technician

Job Summary :

The AVI-SPL Onsite Maintenance Engineer will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Essential Duties and Responsibilities :

• Setup / breakdown of conference spaces to meet the customers event needs
• Perform preventative maintenance task to help maintain customer spaces including but not limited to : testing / repairing cables, testing / repairing various hardware components
• Clean various AV equipment including but not limited to : camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed
• Field installation of control programs (AMX / Crestron / Firmware) – upload and download capability
• Field service support of control programs (AMX / Crestron / etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability
• Field service support of networked devices (Routers, IP Protocols, etc.)
• Perform support tasks in a timely and quality conscious manner including but not limited to : meeting support, installing connectors, video / audio recording support
• Work with internal / external teams in a professional manner that reflects the values of AVI-SPL
• Provide client training as needed
• Adhere to and understand local safety standards for all site duties
• Setup and troubleshoot various audio / video systems.
• Travel to various job sites as required

Other duties assigned as needed Skills and Abilities :

Education and / or Experience :

More about us :

AVI-SPL is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA / Disabled / Veteran Protected Employer VEVRAA Federal Contractor.