Be agile, innovating, and customer focused.Review operations with customers and assisting with defining and quantifying customer benefitsMonitoring different UOP technologies process and identifying areas for improvement / optimization and assets requiring enhanced focus.Provide readily available technical solutions / work to get the solution to our customers.Initial triage of technical issues with the escalation process to TS.Proactively communicate insights from trends, establish patterns, diagnostic investigations, and solutions to prevent future issues.Ensure upkeep of all solutions by troubleshooting the PM / PTA / PRA / POA / Benchmarking / Future Solutions on time to ensure high on-screen availability of the running solutionsApply data mining to handle unstructured data to derive technical insights.Perform descriptive and inferential statistics to summarize datasets.Derive problem statement from ambiguous data, create a hypothesis, use analytics technology and tools to test hypothesis and form conclusionsAnalysis of large amounts of historical data, determining suitability for modeling, data clean-up and filtering, pattern identification and variable creation, applying automated predictive analytics.The focus is to support product, system, and solution through designing and developing pipelines.Work with the team to innovate - next-generation BIG DATA monitoring tools (Analytics using exception-based / Artificial Intelligence / Machine Learning) and build an operation dashboard for the GSCs sustainability & efficient operation.Align with the Intention of the LST Business and ensure collective commitment for the GSCs Key results.Part of 247 Operation of GSCCC Digital InsightWorking in 247 Shift is an integral part of this role. Work with GSCCC Operation leader closely to make GSC as Center of ExcellenceAdditionalCandidate Qualifications :Passion for visualizing hidden relationships in technical data with ProSightExcellent verbal, written, interpersonal communication & effective presentation skillsEnglish language (oral and written)Ability to multi-taskBe flexible to come in shift as a replacement in short noticeEffective presentation, and communication skillsContinuous learning and research-oriented mindset. Ability to think out of the box : Ability to come up with bright ideas and always looking at the next big thing in technology.Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvementsKnowledge of Data Science Open Source is added plus.Proficiency in computer applications with emphasis on Data Analytics & Data Science is desirableCreative approach to process development and customer-centric behaviorComprehensive analytical, troubleshooting & problems solving skills.Ability to work independently and in a team environment, focusing strongly on delivering SMART data results and identifying alternative solutions when challenges arise from unstructured data.Ability to define the problem with limited informationThis role may require global customer-facing and internal / external travel, up to 10% of the timeSkills Required
Smart, Diagnostics, Artificial Intelligence, Chemical Engineering, Machine Learning, Agile