Sr Manager

The Branch Head will be responsible for leading and managing the overall operations and

business development activities of the Mumbai branch. This role requires strong leadership,

operational excellence, and client relationship management skills to ensure smooth service

delivery and sustainable business growth.

Key Responsibilities :

Operations Management :

• Oversee day-to-day operations of the branch, ensuring adherence to company policies and regulatory guidelines.
• Ensure efficient claims processing, customer service, and healthcare network management.
• Monitor key performance indicators (KPIs) to ensure branch performance meets business and service quality standards.
• Handle escalations effectively and ensure timely resolution of client and partner concerns.
• Implement process improvements to enhance service delivery and operational efficiency.

Skills Required

Operations Management, Customer Service, Claims Processing, Process Improvement