Assistant Vice President, Engineering Lead – Agentic AI

Inviting applications for the role of Assistant Vice President, Engineering Lead - Agentic AI

In this role, you%27ll be part of Genpact%27s transformation under GenpactNext , as we lead the shift to Agentic AI Solutions-domain-specific, autonomous systems that redefine how we deliver value to clients. You%27ll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines.

Genpact is seeking a dynamic and experienced Vice President to lead our Engineering efforts in Agentic AI. This role will be pivotal in driving the enterprise-wide transition from Digital Operations (DO) to Agentic Operations (AO), ensuring that our engineering practices align with our strategic goals and deliver exceptional value to our clients.

Key Responsibilities

Enterprise AO Strategy & Design

Operating Model Development : Shape the operating model, role archetypes, and governance required for AO at scale.

Roadmap Execution : Define and execute the AO roadmap to transition approximately 95,000 Full-Time Equivalents (FTEs) from DO to AO.

Financial Partnership : Collaborate with COOs and CFO organizations to deliver AO's contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.

Commercial Value Proposition : Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.

Delivery Readiness & Client Success

Readiness Accelerator : Lead the Agentic Operations readiness accelerator to re-architect skills, responsibilities, and workflows.

Efficiency and Outcomes : Drive AO-led delivery efficiency and business outcomes in designated accounts.

Integration of Solutions : Partner with segment COOs to integrate Agentic solutions into delivery frameworks, ensuring over 90% of revenues transition into AO by 2026.

Quality Assurance : Institutionalize Agentic Quality Assurance (QA) and governance frameworks like Delivery Quality Index (DQI) for Digital Operations.

Hybrid Model Delivery : Ensure seamless delivery in hybrid models (human + AI workforce) with consistent client experience and value realization.

Performance Scorecard : Establish an AO Performance Scorecard and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered to clients.

Governance and Reporting : Govern AO adoption through clear checkpoints, risk controls, and Board / GLC reporting.

Change Leadership

Change Management Function : Lead the Change Management function to drive mindset, process, and culture shifts across Genpact and client ecosystems.

Collaboration with GDC Leads : Collaborate with Global Delivery Center (GDC) leads to integrate AO into scaled delivery hubs.

Adoption of Agentic-first Practices : Lead the adoption and internalization of Agentic-first ways of working.

Customer Experience & Value

ACE Function Oversight : Oversee the Agentic Customer Experience (ACE) function and ensure adoption frameworks drive measurable value for clients.

Outcome Tracking : Track and report outcomes across delivery excellence (Stability + Client Outcomes), efficiency, effectiveness, and client satisfaction.

Compliance Goals : Ensure over 85% compliance on Delivery Quality Index (DQI) across AO accounts by 2026.

Best Practices Establishment : Establish AO best practices and playbooks, embedding continuous improvement across service lines.

Transition Planning : Partner with vertical COOs on transition planning, stable delivery, and AO adoption KPIs (NPS, responsiveness, predictability).

Responsible & Sustainable AO

Compliance and Ethics : Partner with the Head of Responsible AI to embed compliance, ethics, and observability into operations.

Scalable Practices : Ensure scalable, resilient, and future-ready AO practices aligned with regulatory standards.

Talent & Capability Build

Global Talent Strategy : Build a global AO talent strategy with new role archetypes (e.g., AI Trainer, Workflow Designer, Evaluation Specialist).

Career Pathways Development : Develop career pathways, certifications, and rotation models to ensure workforce readiness.

Risk & Compliance Leadership

Risk Management : Anticipate and manage risks (e.g., compliance gaps, client adoption challenges, workforce displacement issues).

Proactive Frameworks : Establish proactive risk mitigation frameworks in collaboration with Responsible AI and Legal / Compliance teams.

Thought Leadership & Influence

External Representation : Represent Genpact externally at client forums, analyst briefings, and industry conferences as the face of Agentic Operations leadership.

Credibility Building : Build credibility for Genpact's AO leadership story in the market.

Qualifications we seek in you!

Minimum Qualifications

Extensive experience in large-scale operations leadership (BPO, Technology, Consulting, or SaaS Ops).

Proven track record of leading operating model transformations at enterprise scale.

Strong understanding of AI / Automation, hybrid workforce models, and digital operations.

Demonstrated ability to influence across C-Suite, clients, and large-scale teams.

Deep expertise in organizational design, change management, and customer success.

Global leadership experience with multi-country delivery models.