Business Interlock Analyst

Skill required : Talent Development - Instructor-Led Training (ILT)

Designation : Business Interlock Analyst

Qualifications : Any Graduation

Years of Experience : 3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do 'As Sr. Operations Trainer, you will be part of a group of passionate, hardworking, creative individuals who work together to create an enjoyable learning and development environment We are responsible for teaching employees (new and tenured) about client products, policies, and procedures We get the privilege of teaching employees how to be the face of client for our customers. '

What are we looking for '

• Banking, Financial Services
• Written and verbal communication
• Creating and facilitating new hire training, following the process from beginning to end ensuring that new hires can perform job duties
• Creating and facilitating department training for multiple teams in Operations including the Fraud Team, Disputes Team, Applications Team, Lending Team, and Mobile Check Deposit Team
• Develop new and tenured employees' skills and competencies
• Modify training style to fit individual learning styles Identify gaps and solutions in processes and procedures within the company
• Create and facilitate tests and quizzes for participants who attended training and for participants who are working towards a promotion
• Assist in transitioning new hires to their permanent teams within the company
• Coordinate the scheduling of training for yourself, department training, and new-hire training
• Create and maintain training records
• Assist in multiple simultaneous projects throughout multiple departments
• Work closely with departments leads to training needs
• Digital Banking
• Experience training Operations, Back Office, Fraud Operations, and Partner departments
• Minimum one year of training experience in a Training Department
• Basic knowledge of banking products and loan products
• Knowledge of financial industry regulations including but not limited to the BSA, OFAC, FACT Act, GLBA, Regulation CC, Regulation DD, Regulation Z, Regulation E, FDCPA, FCRA, and other regulations as required by law as it relates
• Minimum one year of experience working in a fraud prevention-related role
• Thorough knowledge of different learning styles including Adult Learning Techniques
• Experience training using a Learning Management System, Microsoft Office Suite, and G Suite' Roles and Responsibilities : '
• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and / or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts '

Skills Required

Digital Banking, G Suite, learning management system , Microsoft Office Suite