Lead Consultant - Technical- Salesforce

Location : Hyderabad / Bengaluru, India Job Type : Full-Time About Us : Value Creed is a forward-thinking organization committed to excellence in Salesforce implementations. We are seeking a seasoned Salesforce Technical Consultant SME who will be responsible for establishing and leading L1, L2, and L3 technical support for our client, as well as setting up a robust support practice within our organization. Our client currently utilizes Sales Cloud and Service Cloud extensively, with plans to implement Marketing Cloud soon. Key Responsibilities : Support Leadership & Practice Setup : - Establish and lead a comprehensive L1, L2, and L3 support framework for the client’s Salesforce environment.

• Develop best practices, support processes, and documentation for ongoing technical support.
• Act as the subject matter expert (SME) and provide technical guidance to internal teams and stakeholders. Salesforce Technical Expertise : - Provide deep technical support and customization expertise in Sales Cloud and Service Cloud.
• Develop and maintain custom code and integrations to support complex business requirements.
• Troubleshoot, diagnose, and resolve technical issues across multiple support tiers. Integration & Optimization : - Integrate Salesforce systems with third-party applications and internal systems.
• Optimize existing Salesforce customizations for performance, scalability, and reliability.
• Collaborate with cross-functional teams to ensure smooth system operation and data integrity. Future-Ready Implementation : - Assist in laying the technical groundwork for the upcoming implementation of Marketing Cloud.
• Evaluate new Salesforce features and propose enhancements to support evolving business needs.
• Stay updated on Salesforce releases and emerging industry trends. Required Skills & Experience : - 7-12 years of experience in Salesforce implementations with a strong focus on Sales Cloud and Service Cloud.
• Proven expertise in leading multi-tier support (L1, L2, L3) and setting up support practices.
• Strong experience in developing customizations, integrations, and technical troubleshooting.
• Working knowledge of Marketing Cloud is a plus.
• Excellent problem-solving skills and the ability to work collaboratively.
• Familiarity with Agile methodologies.
• Salesforce certifications (e.G., Salesforce Developer, Salesforce Technical Architect) are advantageous.