Customer Service Advisor

ConfidentialBhilwara, Gwalior, Jabalpur

10 days ago

Job description

A Customer Service Advisor is responsible for providing expert guidance and support to customers.

The role involves answering inquiries, troubleshooting issues, and offering personalized solutions to meet customer needs.

This includes handling a wide range of topics, from product information and order status to technical support and billing questions.

The advisor is expected to document all interactions accurately in a CRM or a specific customer management system.

They are a key point of contact for the customer and are expected to maintain a professional and empathetic demeanor to ensure customer satisfaction.

This position requires strong problem-solving skills, patience, and the ability to work in a fast-paced environment while handling multiple inquiries.

Skills Required

crm software, Salesforce, zendesk

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Customer Service • Bhilwara, Gwalior, Jabalpur

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