Assistant Manager-Service | Godrej Material Handling Equipment

Job Description :   The incumbent would report to Service Head of the branch location.

The incumbent would be responsible for the following :

1.Generation of Service Business & achieving Desired Sales targets - Visiting the customers for generating Service business & evaluating technical jobs viz., repairs, refurbishing etc. - Supporting the service business by generation of sales of genuine spares & attachments. - Ensuring sale of contracts like (AMC / CMC) under given territory.

2. Ensure all Service business parameters are met - Ensuring clear & concise communication for follow ups with Customers & Service HO personnel. - Maintaining & having the Service MIS on tab.

3. Customer Satisfaction - Ensuring customer satisfaction by quick responses for spares and services for long-term relationships. - Focusing sharply focus on hiring & Contracts customers and relationship management.

4. Warranty Disbursement - Whilst warranty period, Salvage / repair the spare parts to reuse, understand recurring problems of the products, replacement of spares at customers site and sending back items under warranty to HO for proper accounting and documentation. - Controlling closely controls on receivables and ensuring collection of required documents like (TDS form / C Form etc.) to maintain working capital within norm.

5. Mentoring Dealers, Training customers & operators - Providing training to Dealers & customers about up keepment, maintenance and safety of the equipment purchased by the customers. - Having an upbeat attitude to remain optimistic & be a go getter.

6. Organizational Imperatives -Actively participating and originating Kaizens -Actively involving in Business Excellence initiatives -Adhere to Compliance and Safe Working

Skills Required

Communication, Mentoring