Assistant Vice President, Agentic Customer Experience – Agentic AI

Ready to build the future with AI

At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Assistant Vice President Agentic Operations Agentic AI

In this role youll be part of Genpacts transformation under GenpactNext as we lead the shift to Agentic AI Solutionsdomain-specific autonomous systems that redefine how we deliver value to clients. Youll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting with more Agentic AI products set to expand across service lines.

Genpact is looking for an innovative Assistant Vice President of Agentic Operations to support our transition from digital operations to agentic operations. This role will assist in building and scaling the operating model talent framework governance mechanisms and client-facing delivery construct required to embed agentic AI into core operations.

Key Responsibilities

Enterprise AO Strategy & Design

Support the development of the operating model role archetypes and governance needed for agentic operations.

Assist in executing the agentic operations roadmap to transition approximately 95000 full-time employees from digital operations to agentic operations.

Collaborate with chief operating officers and chief financial officer organizations to contribute to segment annual recurring revenue margin expansion and revenue per headcount.

Help translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track efficiency and value delivered.

Delivery Readiness & Client Success

Assist in leading the agentic operations readiness accelerator to re-architect skills responsibilities and workflows.

Support delivery efficiency and business outcomes in designated accounts.

Work with segment chief operating officers to integrate agentic solutions into delivery frameworks.

Help institutionalize quality assurance and governance frameworks like delivery quality index for digital operations.

Ensure seamless delivery in hybrid models (human AI workforce) with consistent client experience.

Change Leadership

Support change management initiatives to drive mindset process and culture shifts across Genpact and client ecosystems.

Collaborate with global delivery center leads to integrate agentic operations into scaled delivery hubs.

Customer Experience & Value

Assist in overseeing the agentic customer experience function and ensure adoption frameworks drive measurable value for clients.

Track and report outcomes across delivery excellence efficiency effectiveness and client satisfaction.

Responsible & Sustainable AO

Partner with head of responsible AI to embed compliance ethics and observability into operations.

Talent & Capability Build

Support the development of a global agentic operations talent strategy with new role archetypes such as AI trainer workflow designer evaluation specialist.

Risk & Compliance Leadership

Assist in anticipating and managing risks such as compliance gaps and client adoption challenges.

Thought Leadership & Influence

Represent Genpact at client forums and industry conferences as part of the agentic operations leadership team.

Qualifications we seek in you!

Minimum Qualifications

The ideal candidate will have experience in supporting operational transformations within a global organization. Strong strategic thinking communication skills and a willingness to drive innovation are essential.

Join us at Genpact as we redefine the future of operations through cutting-edge technology and innovative strategies. Apply now to be part of this exciting journey!

Why join Genpact

Lead AI-first transformation Build and scale AI solutions that redefine industries

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills

Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace

Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build

Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Exec

Key Skills

Presentation Skills,Risk Management,Financial Services,IFRS,Banking,Pricing,Analysis Skills,Securities Law,Investment Banking,Relationship Management,Strategic Planning,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1