Vice President, Agentic Customer Experiences (ACE) – Agentic AI

Ready to build the future with AI

At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President, Agentic Customer Experiences (ACE) - Agentic AI

As Genpact transforms a process-centric BPO into a digital-first, technology-led enterprise, the Agentic Customer Experiences (ACE) plays a mission-critical role in shaping how clients experience that shift. This role leads the design and orchestration of immersive, high-impact experiences that bring Agentic AI to life - translating complex business challenges into innovation opportunities. The focus is on designing industry-specific journeys using Genpact's platforms, products, and services, in collaboration with cross-functional teams and ecosystem partners, to drive measurable business outcomes.Key Responsibilities

Design Client-Centric Experiences

• .Architect differentiated, industry-tailored experience journeys that demonstrate tangible value through Agentic AI.
• .Align storytelling to client personas, pain points, and digital transformation priorities.

Lead & Scale Value Studios Globally

Map Innovation to Business Value

Drive Client Engagement & Executive Stakeholder Management

Facilitate Innovation Workshops & Evangelization

Track Impact & Operationalize ACE Success

Deliver against KPIs such as :

Qualifications we seek in you!

Minimum Qualifications

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters : Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.