Lead, ServiceNow Administrator

Work Flexibility : Hybrid

What you will do :

Assist with Configuring, managing, and maintaining the ServiceNow platform, ensuring its functionality and performance.

Investigate and diagnose problems, find root causes and identify solutions and provide support to end-users, resolving issues and working tickets as needed.

Assist with platform upgrades and apply patches to ensure the system is up to date when required.

Partner with ServiceNow team members to develop workflows, perform testing, and assist in solution development.

Assist in monitoring and maintaining the core data on the platform, including but not limited to, users, groups, locations, and other critical platform resources.

Help monitor the overall platform health and performance, identifying potential issues and proactively addressing them.

Perform system testing on service request workflows, automations, configurations and other development work completed by the team.

Draft and update system design documentation and knowledge articles as required.

Create and complete test scripts for testing and validating configurations, automations, catalog items, and other updates to parts of the platform.

Create reports and dashboards as required by stakeholders and business customers.

What you will need : Required Skills :

Bachelor’s degree required or equivalent work experience

8 to 11 years of ServiceNow administration experience

ServiceNow experienceincluding but not limited to ITSM, Knowledge, Role Management and ACL’s, user management and group management.

Experience with JavaScript, GlideScript, REST, XML, and other relevant technologies.

Experience with ServiceNow Reporting, dashboards and report creation.

Preferred Skills :

Familiarity with the ITIL framework and its application in service management and ability to support different time zones based on the project / business stakeholders being engaged.

Experience with SOX enforced policies / procedures and working in a regulated environment .

CSM Certification and ServiceNow certifications (e.g., ServiceNow Developer, ServiceNow System Administrator)

Travel Percentage : 10%