Service now developer

Key Responsibilities

Platform Maintenance : Perform regular system maintenance, updates, and patching to ensure platform stability and security.

Customization & Configuration : Customize and configure key ServiceNow modules :

IT Service Management ( ITSM )

IT Operations Management ( ITOM )

IT Business Management ( ITBM )

HR Service Delivery ( HRSD )

Security Operations ( SecOps )

Development & Optimization : Develop and optimize workflows, business rules, UI policies, and automation scripts.

Troubleshooting : Troubleshoot and resolve platform issues, including those related to the UI, integrations, and customizations.

Stakeholder Collaboration : Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.

Integration Support : Integrate ServiceNow with third-party applications using REST / SOAP APIs .

Training & Support : Provide user training and support change management initiatives across the organization.

Qualifications

Experience & Technical Skills

3–6 years of experience in ServiceNow implementations and support.

Proficiency in key development technologies :

JavaScript

Glide scripting

REST / SOAP APIs

Familiarity with ITIL processes and Agile methodologies .

Preferred Certifications

Certified ServiceNow System Administrator (preferred).

Soft Skills

Strong communication and stakeholder management skills.

Proven ability to work independently and as part of a team in a fast-paced environment.