Freight Forwarding Customer Service

Job Title : Customer Service – Freight Forwarding

Location : Chennai

Job Type : Full-Time - Onsite

Experience : 3-6 years

Key Responsibilities :

• Act as the main liaison between customers and internal departments (operations, documentation, sales, etc.)
• Handle inquiries related to shipments, rates, schedules, and documentation via phone, email, or in-person.
• Coordinate with carriers, customs brokers, warehouses, and other service providers to ensure timely and accurate movement of cargo.
• Monitor and track shipments; proactively communicate updates or delays to clients.
• Resolve customer complaints, service issues, or disputes in a timely and professional manner.
• Manage and maintain customer files and shipment records in internal systems (e.g., CargoWise, SAP, etc.)
• Provide quotes and follow up on sales leads in coordination with the sales team.
• Ensure all documentation complies with relevant import / export regulations.
• Support billing and invoicing processes by verifying charges and resolving discrepancies.
• Identify opportunities to improve service levels or customer satisfaction.

Requirements :

Skills :

Preferred Qualifications :

Why Join Us

Skills Required

Word, Sap, Outlook, Microsoft Office, Excel