Customer Engagement Representative

dash and dot

https : / / dashanddot.Com /

Job role - CRM & Digital Executive

Location - Noida

Salary - 20,000-30,000 / - Monthly

Role Specifics - Day in the Life

Responses- Maintaining a fast response time and great quality over all modes of customer communication (email, chat, calls and WhatsApp).

Resolving queries- Working cross-functionally to ensure customer issues are being flagged and adequately addressed.

Prompt communication- Building sustainable relationships and trust with customers through open and interactive communication.

Planning & strategizing- Coming up with ideas and strategies to increase customer activation, retention, shopping & improving customer experience.

Must have skills :

1. 0-1 year of managing customer relationships.

2. Excellent verbal, written and interpersonal communication skills

3. Relevant knowledge of tools and techniques of digital marketing

Please mail your CV to customercare@dashanddot.com