Principal Technical Analyst

As a member of support organization, the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for the customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes :

• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve technical issues.
• Following standard operating procedures for proper engagement of internal and external stakeholders.

Autonomous Database

An autonomous database is a cloud database that uses machine learning to automate database tuning, security, backups, updates, and other routine management tasks traditionally performed by DBAs. Unlike a conventional database, an autonomous database performs all these tasks and more without human intervention.

Educational Qualification

Required skills

Technical

Working Experience in Oracle Cloud Technologies – Oracle Cloud Infrastructure (OCI)

Work experience and in-depth knowledge and working experience in Oracle Database Performance Tuning

Good working knowledge of other Oracle Database Areas

Experience in the following

Customer Management

Work Experience

As a member of support organization, the job focus is to deliver high quality customer service to the Oracle database cloud customer base while serving as an advocate for the customer needs. The job profile involves resolving technical issues mostly raised by customers through the customer portal. The job responsibility includes :

Autonomous Database

An autonomous database is a cloud database that uses machine learning to automate database tuning, security, backups, updates, and other routine management tasks traditionally performed by DBAs. Unlike a conventional database, an autonomous database performs all these tasks and more without human intervention.

Oracle Database-as-a-Service

Oracle Database-as-a-Service (DBaaS) brings the power and versatility of the Oracle Database to the cloud. As a service offering built on top of Oracle Cloud Infrastructure, it integrates award winning Oracle database technologies such as the Oracle Autonomous Database, Oracle Exadata and Oracle Real Application Clusters (RAC) making them available to customers of all stripes both for Online Transaction Processing (OLTP) as well as Data Warehousing workloads.

References

Educational Qualification

Required skills

Technical

Working Experience in Oracle Cloud Technologies – Oracle Cloud Infrastructure (OCI)

Work experience and in-depth knowledge and working experience in Oracle Database Performance Tuning

Good working knowledge of other Oracle Database Areas

Experience in the following

Customer Management

Work Experience

Oracle Database Performance Tuning – Instance and SQL Tuning

Career Level - IC4