About the company
SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.
SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.
Join us to shape the future of digital payment in India and unlock your full potential.
What's in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Responsible for performing Revalidation as part ofCentralized Revalidation Team (CVT).
Role Accountability
Ensure daily productivity metrics for CCRP revalidation within TATEnsureAccuracy as per targets defined.Analyze and report on Complaints trends & Resolutions .Create & maintain process dashboards for business reporting purposes.Pro-actively follow-up with other departments for input files and effective stakeholder managementIdentify ways of improving current processes to enhance customer experience.Timely reporting of process metrics to the business and internal stakeholdersEnsure close-looping and calibration on identified complaintsIdentify process improvement opportunities & help business to fix the same through detailed RCA & follow correction & corrective approachPerform process documentation and compliance adherenceMeasures of Success
Accuracy %Complaint Resolution RateReduction in no. of complaintsNo adverse observations in internal / external auditsProcess adherence as per MOUTechnical Skills / Experience / Certifications
Understanding of Credit Card processesUnderstanding of customer lifecycleUnderstanding of Card One & V+Competencies critical to the role
Problem Solving SkillsAnalytical AbilityProcess OrientationMarket AwarenessQualification
Graduate in any discipline
Preferred Industry
FSI
Skills Required
Understanding of Credit Card processes, Understanding of customer lifecycle, Understanding of Card One V plus