IT Operation Manager

 Member of Computers and Communication Division  Be the first point of contact of IT support and operations team for senior internal and external customers and other BEF members.  Handle escalation level incident and service requests & monitor availability and continuity of IT services.  Coordinate with other teams like IT asset management team and audit teams and implement planned actions to increase customer satisfaction.

 Shall work with internal as well as external customers to maintain IT services continuity with prescribed SLAs and standards.

 Should be able to lead teams on Windows and networking front for customer accounts.  Good in attending internal, external and customer audits.

Skills Required

Networking, Windows