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Professional Service Consultant

Professional Service Consultant

ConfidentialHyderabad / Secunderabad, Telangana, India
5 days ago
Job description

Zuddl is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. Event teams from global organizations like Microsoft, Google, ServiceNow, Zylo, Crowdstrike, Postman, TransPerfect and the United Nations trust Zuddl. Our modular approach to event management lets B2B marketers and conferences organizers decide which components they need to build the perfect event and scale their event program. Zuddl is an outcome-oriented platform with a focus on flexibility, and is more partner, less vendor.

FUNDING

Zuddl being a part Y-Combinator 2020 batch has raised $13.35 million in Series A funding led by Alpha Wave Incubation and Qualcomm Ventures with participation from our existing investors GrowX ventures and Waveform Ventures.

What You'll Do

Vendor Management

  • Vendor Sourcing & Selection : Identify, research, and evaluate vendors based on operational needs. Ensure selection aligns with Zuddl's quality, cost, and compliance standards.
  • Onboarding & Contracting : Develop and execute robust onboarding processes for vendors. Draft, negotiate, and manage contracts and service-level agreements (SLAs) to safeguard organizational interests.
  • Performance Monitoring : Track and continuously assess vendor performance against set KPIs. Drive regular reviews and implement improvement plans where needed.
  • Relationship Building : Cultivate strong, collaborative partnerships with all vendors. Address issues proactively and foster open, solution-oriented communication.
  • Risk Mitigation : Proactively identify, evaluate, and address potential risks related to vendor performance, delivery, and compliance.

Professional Services Delivery

  • Contract Negotiation : Lead negotiations for both new and renewal contracts and SLAs to secure favorable terms and long-term value for Zuddl.
  • Service Management : Oversee delivery of professional services, ensuring outcomes meet agreed quality standards and timelines. Troubleshoot challenges to prevent escalation.
  • Cost Optimization : Analyze vendor spend, identify savings opportunities, and work collaboratively to optimize pricing and vendor performance.
  • Operational Excellence & Coordination

  • Stakeholder Alignment : Liaise between internal teams (Finance, Customer Success, CSOps) and external partners (vendors, customers) to fulfill event hardware and printing requirements.
  • Communication Channels : Manage dedicated Slack and email channels for clear communication and fast issue resolution across both internal and external stakeholders.
  • Customer Collaboration : Work directly with customers to gather all necessary requirements, address concerns, and ensure their events run smoothly.
  • Order Tracking & Timeline Management : Monitor all order fulfillment workflows and event timelines for on-time, high-quality service delivery.
  • Return Logistics : Share clear return procedures with customers and oversee the timely, safe return of hardware / equipment.
  • Documentation & Audit-Readiness : Diligently maintain contracts, communications, and key documents on Google Drive for transparency and quick issue resolution.
  • What We're Looking For

  • Experience in vendor management, procurement, or professional services (event industry experience a plus)
  • Strong negotiation and relationship-building skills
  • Detail-oriented organizational abilities, comfortable coordinating across multiple internal and external parties
  • Excellent written and verbal communicator; a natural collaborator
  • Problem-solver with an eye for process improvement and risk mitigation
  • Proficiency with contract management, workflow tools, and documentation best practices
  • WHY YOU WANT TO WORK HERE

  • Competitive compensation
  • Employee Friendly ESOPs
  • Remote Working
  • Flexible Leave Program
  • Home Workstation Setup
  • A culture built on trust, transparency, and integrity
  • Ground floor opportunity at a fast-growing series A startup
  • Skills Required

    Contract Negotiation, Risk Mitigation, Cost Optimization, order tracking , Vendor Management, Service Management

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    Service Professional • Hyderabad / Secunderabad, Telangana, India

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