Job Title : Assistant Manager – Logistics
Department : Logistics
Location : Chattarpur, Delhi
Job Type : Full-Time
Job Purpose : To lead and manage the logistics operations team, ensuring efficient performance in courier partner management, NDR handling, TAT compliance, invoice reconciliation, and reporting. The Manager – Logistics Operations will oversee team members like Team leads or Executives (drive operational improvements, ensure SLA adherence, and implement strategic logistics solutions.
Key Responsibilities :
Team & Performance Management
- Lead and supervise logistics operations and Executives.
- Set clear goals and KPIs in line with company strategy; monitor progress and guide team members.
- Conduct performance reviews and support team for development and training.
Courier Partner & Delivery Oversight
Oversee courier partner performance, ensuring monthly and consolidated reports are prepared and reviewed.Maintain high delivery success rates by managing escalations, Non-Delivery Reports (NDRs), and stuck shipments effectively.Evaluate and onboard new courier partners, ensuring alignment with cost and performance benchmarks.Finance & Reconciliation Oversight
Supervise invoice processing, freight reconciliation, and dispute management.Ensure timely approval, forwarding to accounts, and COD remittance tracking.Collaborate with Finance for compliance with SLAs and audit readiness.Reporting & Analysis
Review and validate courier performance and logistics efficiency reports prepared by the team.Present consolidated operational performance data to senior management with improvement recommendations.Requirements : Education :
Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field (MBA or B.Tech preferred).Experience :
Minimum 3–4 years of experience in logistics or supply chain operations, with at least 2 years in a managerial capacity.Skills :
Strong leadership and team management skills.In-depth knowledge of logistics software (WMS, TMS, ERP platforms such as Clickpost, Vinculum, SAP).Strong analytical, decision-making, and reporting skills.Proven track record in SLA and vendor performance management.Excellent communication and cross-functional collaboration abilities