Senior Technical Support Specialist

About Cybage :

Founded in 1995, Cybage Software Pvt. Ltd is a technology consulting organization specialized in outsourced product engineering services. As a leader in the Technology and product engineering space, Cybage works with some of the world’s best independent software vendors. Our solutions are focused on modern technologies and are enabled by a scientific, data driven system called Decision Mines™ for Digital Excellence. This unique model de-risks our approach, provides better predictability, and ensures a better value per unit cost for our clients.

An ISO 27001 certified company based in Pune, India that is partnered with more than 200 global software houses of fine repute. The array of services includes Product Engineering (OPD), Enterprise Business Solutions, Value Added Services, and Idea Incubation Services. Cybage specializes in the implementation of the Offshore Development Center (ODC) model.

You will get an opportunity to be a part of a highly skilled talent pool of more than 8000 employees. Apart from Pune, we have our operations hub in GNR and Hyderabad as well and we have also marked our presence in North America, Canada, UK, Europe, Japan, Australia, and Singapore. We provide seamless services and dependable deliveries to our clients from diverse industry verticals such as Media and Entertainment, Travel and Hospitality, Online Retail, Healthcare, SCM and Technology.

Key Responsibilities :

1. SharePoint Administration & Governance

• Manage SharePoint Online sites , site collections, libraries, and content lifecycle.
• Handle user permissions, access requests, group management , and secure sharing policies.
• Implement and enforce governance, security, and data retention policies .
• Monitor storage usage, compliance, and version control.

2. Multi-Tenant & External Collaboration

3. Entra ID / Azure AD Administration

4. Incident & Problem Management

5. Licensing & Reporting

Mandatory Skills

Good to Have Skills

Qualifications

Key Attributes