Configuration Specialist

Key Responsibilities

• Lead and manage advanced configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications
• Analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs
• Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations
• Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase
• Understand and wrap complex APIs into internal products, ensuring seamless functionality and support for various configurations
• Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase
• Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices
• Provide mentorship and guidance to junior configuration specialists, fostering their professional development and ensuring high-quality work output
• Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders, ensuring transparency and accountability

Qualifications

Education and Experience

Skills Required

Api, Brd, Salesforce, Testing, Configuration