BPO Telecaller

Description

We are looking for enthusiastic BPO Telecallers to join our team. This entry-level role is ideal for freshers who are looking to kickstart their careers in customer service. As a Telecaller, you will be responsible for engaging with customers, addressing their inquiries, and providing information about our products and services.

Responsibilities

• Handle inbound and outbound calls to address customer inquiries and concerns.
• Provide accurate information regarding products and services to customers.
• Maintain customer satisfaction by resolving issues in a timely and efficient manner.
• Document all interactions with customers in the CRM system accurately.
• Meet daily and monthly call targets and performance metrics.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.

Skills and Qualifications

Education

Bachelor of Arts (B.A)

Skills Required

Communication, Customer Service, Data Entry, Problem Solving, Sales Skills, Time Management, Multitasking, Active Listening, Adaptability, Basic Computer Skills