Job Role : IVR Developer
Experience : 8+ Years
Location : Hyderabad, Gurgaon, Manesar, Pune
Responsibilities :
Design, develop, and maintain IVR applications using Twilio / M365 and related technologies.
Lead a technical team and ensure timely project delivery.
Integrate IVR systems with cloud services such as AWS or Azure , and with internal / external APIs.
Manage CI / CD pipelines, deployments, and version control (GitHub, Jira, Confluence).
Ensure compliance with data security and privacy standards .
Collaborate cross-functionally with business and engineering teams for feature enhancement.
Troubleshoot, optimize, and enhance IVR system performance.
Required Skills :
8+ years in software development, including 3+ years in IVR development .
2+ years of team leadership experience.
Strong expertise in Twilio and Microsoft 365 , or other equivalent IVR platforms.
Experience with AWS / Azure , Kubernetes , and CI / CD pipelines .
Programming proficiency in .NET, Java, and Node.js .
Excellent communication, analytical thinking, and problem-solving abilities.
Certifications in IVR tools such as Twilio or Cyara are preferred.
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