IVR Developer

Job Role : IVR Developer

Experience : 8+ Years

Location : Hyderabad, Gurgaon, Manesar, Pune

Responsibilities :

Design, develop, and maintain IVR applications using Twilio / M365 and related technologies.

Lead a technical team and ensure timely project delivery.

Integrate IVR systems with cloud services such as AWS or Azure , and with internal / external APIs.

Manage CI / CD pipelines, deployments, and version control (GitHub, Jira, Confluence).

Ensure compliance with data security and privacy standards .

Collaborate cross-functionally with business and engineering teams for feature enhancement.

Troubleshoot, optimize, and enhance IVR system performance.

Required Skills :

8+ years in software development, including 3+ years in IVR development .

2+ years of team leadership experience.

Strong expertise in Twilio and Microsoft 365 , or other equivalent IVR platforms.

Experience with AWS / Azure , Kubernetes , and CI / CD pipelines .

Programming proficiency in .NET, Java, and Node.js .

Excellent communication, analytical thinking, and problem-solving abilities.

Certifications in IVR tools such as Twilio or Cyara are preferred.