IVR Developer

Job Role : IVR Developer

Experience : 8+ Years

Location :

Hyderabad, Gurgaon, Manesar, Pune

Responsibilities :

Design, develop, and maintain

IVR applications

using

Twilio / M365

and related technologies.

Lead a technical team and ensure timely project delivery.

Integrate IVR systems with cloud services such as

AWS

or

Azure , and with internal / external APIs.

Manage CI / CD pipelines, deployments, and version control (GitHub, Jira, Confluence).

Ensure compliance with

data security and privacy standards .

Collaborate cross-functionally with business and engineering teams for feature enhancement.

Troubleshoot, optimize, and enhance IVR system performance.

Required Skills : 8+ years

in software development, including

3+ years in IVR development .

2+ years of team leadership

experience.

Strong expertise in

Twilio

and

Microsoft 365 , or other equivalent IVR platforms.

Experience with

AWS / Azure ,

Kubernetes , and

CI / CD pipelines .

Programming proficiency in

• .NET, Java, and Node.js .

Excellent communication, analytical thinking, and problem-solving abilities.

Certifications in IVR tools such as

Twilio

or

Cyara

are preferred.