Salesforce Business Analyst

Description :

Salesforce Senior Business Analyst - Salesforce Sales Cloud

Key Responsibilities :

• Partner with business stakeholders to elicit, analyze, and document requirements across Salesforce Sales Cloud and related platforms to align platform capabilities with business goals
• Conduct gap analyses, process mapping, and impact assessments for new features and integrations; Evaluate the impact, benefits, and risks of proposed solutions
• Analyse and document business requirements; Translate business needs into user stories, acceptance criteria, functional specifications, process flows, and As-Is / To-Be documentation.
• Collaborate closely with business teams, architects, Salesforce developers and admins to validate solutions, conduct UAT, and ensure successful deployments
• Support change management activities by working with business owners, change managers, and end users to ensure solutions are understood and adopted. Monitor platform metrics to drive continuous improvement
• Support release planning, change management, and training initiatives for Sales Cloud users
• Facilitate workshops, discovery sessions, and backlog refinement meetings to align priorities and guide solution design.
• Translate regulatory requirements (GDPR, HIPAA, etc.) into functional specifications and user stories for Sales Cloud enhancements
• Identify and recommend process improvements for both project delivery and BAU operations.

Required Skills & Experience :

Other Skills :

(ref : hirist.tech)