Salesforce Application Support Analyst
Marsh McLennanNoida, Uttar Pradesh, India4 days ago
Job description2-5 years of hands-on Salesforce support experience, with a proven ability to supports solutions and coordinate initiatives lead by SME. Good technical expertise in Salesforce Lightning, automation, and integration techniques, with a strategic mindset. Good stakeholder management skills, with the ability to communicate effectively across technical and non-technical audiences. Good knowledge of evaluating and implementing AppExchange solutions and third-party integrations. Experience with ITIL standards, incident management, and change control processes. Ability to work autonomously, prioritize tasks, and manage multiple initiatives simultaneously. A proactive, self-motivated attitude with a passion for continuous learning and improvement. Flexible work approach as some weekend / public holiday work and on call work will be required in this role. Role will be required to support Pacific work hours supporting Australia / New Zealand. Must have Salesforce Administrator Certification
About the Role :
As a Salesforce Application Support Analyst within our Application Management Services team, you will be a key person of Business-As-Usual (BAU) support also play role towards strategic initiatives lead by Senior team players. This role requires a proactive team player who can contribute / coordinate & identify opportunities for system improvements.
Key Responsibilities :
- Contribute to the design, development, and implementation of complex Salesforce solutions, automation, and integrations, ensuring alignment with business goals.
- Contribute / coordinate to optimize Salesforce functionality, including evaluating new features, implementing best practices, and attending system upgrades and enhancements activities.
- Coordinate and contribute on Level 2 and Level 3 support activities, troubleshooting issues and escalating when necessary, ensuring minimal disruption to business operations.
- Collaborate with cross-functional teams, working both autonomously and as part of a team.
- Sending stakeholder communications, providing clear updates on project progress, system changes, and incident resolutions, fostering transparency and trust.
- Stay current with Salesforce releases, features, and industry best practices; recommend and implement improvements to maximize platform value.
- Contribute to the process of Design and develop automation workflows using Salesforce Lightning flows to streamline business processes.
- Participate in complex system integrations, ensuring data integrity, security, and seamless interoperability across enterprise systems.
- Coordinate and contribute to user access, security profiles, and permissions, maintaining compliance with security standards and best practices.
- Ensure adherence to ITIL standards for incident, problem, and change management, maintaining high-quality service delivery.
- Support team members and end-users, fostering a culture of continuous improvement and knowledge sharing.
- Support workflows using tools like ServiceNow, ensuring efficient incident and change management processes.
Skills & Experience :
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Application Support Analyst • Noida, Uttar Pradesh, India