Engagement & Admission Specialist (Australia)

The Opportunity

We at Acumen are re-engineering what a consulting organization can be. We own our client’s challenges as if they were our own. We help them transform for the future by offering practical solutions that are crafted intelligently, passionately, relentlessly.

We are a great team to work for people who are self-motivated, innovative and believe in teamwork. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately.

Job Purpose

To put the prospective student at the center of our approach. Working on behalf of Acumen's strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey.

As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high-quality admissions service to applicants, agents, and academic decision makers in accordance with agreed standards; this will require working flexibly and with a focus on meeting deadlines and managing competing priorities.

This is a varied role and the post holder will be expected to conduct a variety of tasks related to university admissions.

Main Responsibilities

• Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
• Adhere to pre-agreed standard operating proceedings, protocols, and workflows.
• Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.
• When required, respond to queries from applicants, providing detailed information in an accessible format.
• Where required, proactively contact applicants to support their progress.
• Carry out initial checks on applications (including but not limited to minimum entry requirements, multiple application identification, data validation).
• Undertake fee assessments for applicants and refer more complex cases to a supervisor.
• Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University.
• Process application outcomes within the agreed Acumen and University timeframes.
• Assist with the preparation of key immigration documentation for international students.
• Where required, maintain the partner university’s student record system relating to admissions in accordance with regulations and protocols.
• Ensure accurate and timely record keeping on Acumen’s CRM and other systems.
• Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
• Work with colleagues at the University in a focused and professional manner.
• Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to.
• Ensure an outcome focused approach is maintained to support Acumen and its partners’ aspirations.
• Where required, engage with university stakeholders to provide feedback, undertake training etc.
• 25% Pan India travel requirement for client support is needed in this Job profile
• Supporting University, by representing them in fairs, events on Pan India basis
• To assess student motivation, academic alignment, course knowledge, and post-study plans as per GTE / GS criteria.
• Financial Assessments : Review bank statements, loan letters, and sponsor documents to verify that funds meet DHA cost-of-living and tuition benchmarks. Identify fraudulent or recycled documents.
• Risk & Compliance : Flag high-risk applications based on source country, financials, and agent patterns. Ensure assessments align with SSVF and university risk policies.

Essential criteria

Desirable criteria