Customer Service Representative

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role involves responding to customer calls and emails, troubleshooting problems, updating customer records, and maintaining a high level of customer service experience. The representative will also be expected to follow up with customers to ensure their queries are resolved and document customer interactions effectively.

Qualifications

Customer Service Representatives, Customer Experience, and Customer Satisfaction skills

Customer Support and Customer Service skills

Excellent communication and interpersonal skills

Ability to handle difficult situations with patience and professionalism

Proficiency in using customer service software and CRM systems

Strong problem-solving skills and attention to detail

Experience in the fashion industry is a plus

High school diploma or equivalent; additional qualifications in customer service or a related field are a plus