Eroute - Head - Client Success & Partnership / After Sales Service

Build and maintain strong, long-term relationships with a portfolio of key B2B clients.

• Serve as the primary point of contact for clients, ensuring smooth and effective communication with internal teams.
• Understand client objectives and ensure their needs are met proactively and efficiently.
• Provide regular reports, insights, and performance reviews to clients and internal stakeholders.
• Resolve client issues or escalations promptly and maintain high levels of client satisfaction.
• Drive customer engagement through regular check-ins, feedback sessions, and solution-based interactions.
• Identify cross-selling and up-selling opportunities to expand OmniCards presence within existing accounts.
• Monitor customer engagement metrics, addressing gaps or declines through timely intervention.
• Maintain a deep understanding of OmniCards products and solutions to align offerings with client needs.
• Oversee client onboarding and ensure a seamless transition from sales to account management.
• Collect and analyze client feedback to enhance product offerings and improve the customer experience.
• Manage contract renewals, ensuring timely follow-ups and maximizing client retention.
• Lead and mentor a team of Key Account Managers, driving performance and continuous Master's or Bachelor's in any related field.
• Bachelor's in Tech is must.
• 5+ years of experience in Key Account Management, Client Success, or B2B Relationship Management.
• Proven experience handling enterprise or mid-market clients in the Fintech / Payments / SaaS / B2B solutions domain (preferred).
• Strong understanding of account growth strategies, customer retention, and stakeholder management.
• Excellent communication, negotiation, and presentation skills.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Strong team management and leadership capabilities.
• Proactive, customer-oriented, and skilled at managing multiple priorities in a fast-paced environment.

(ref : iimjobs.com)