Manager Workforce Management - Platform Management & Automation - REMOTE Role - Night Shifts

Position overview

As a Automation Manager you provide leadership to multiple teams who design, develop, and maintain automation and intelligent automation solutions that streamline tasks across WFM operations. You oversee and optimize these processes and practices in alignment with organizational objectives and client expectations.You manage the performance, drive engagement and foster development of your teams.

Key responsibilities

Lead and manage a team of developers and technical professionals, ensuring resource allocation and adherence to development best practices

Establish and monitor key performance indicators (KPIs), ensuring project alignment with organizational goals

Collaborate with all stakeholders and the wider team to gather ideas for innovation plus resolve critical issues which arise

Ensure compliance with IT and WFM governance frameworks and industry best practices such as SDLC

Drive innovation in support processes, tools, and methodologies to improve service quality and operational efficiency

Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship

Core competencies

Driving Development Best Practices, Solution Orientated, focusing on customers, embracing technology, managing self-development.

Leadership competencies

Providing leadership, leading change, building effective teams, managing stakeholders

Functional competencies

In-depth knowledge of development and implementations using automation tools

Strong knowledge of operating systems, databases and programming languages such as Python, .Net and Java.

Experience with RPA technologies and tools to design, develop and deploy automation solutions.

Strong understanding of IT service management frameworks, particularly ITIL principles and practices

Ability to communicate effectively with technical and non-technical stakeholders

Ability to identify and solve problems, understand and recognize broader impact across the department

Qualifications

5+ years of experience in a developer role demonstrating moving to a senior developer role and / or solution architecture

2+ years of managerial experience running a development team

Bachelor's degree in Computer Science, Information Technology or related field

ITI, PMP, SCM certifications are good to have

B2+ oral and written English - Mandatory

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.