ServiceNow - Director - Data Platform

Company Description :

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.

Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500- .

Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description :

The Director of AI Data Center Control Plane leads the engineering implementation of AI first solutions across Big Data, Observability, and other data center control plane interfaces.

These solutions leverage AI and data science principles to optimize system performance, ensure reliability, and enable data-driven decision-making within the organization.

This strategic role involves overseeing the design, implementation, and management of robust data platforms, integrating AI / ML capabilities, and ensuring the ethical and compliant use of data.

The Director acts as a visionary leader, translating complex data insights into actionable strategies that support key business objectives and foster a culture of continuous improvement and innovation.

What You Get To Do In This Role :

The Director's responsibilities include partnering with Product Owners to execute the product vision and strategy for observability, big data, and agentic data center platform solutions.

The role also focuses on driving innovation, establishing KPIs, fostering a data-driven culture, and engaging with stakeholders.

Additional responsibilities include leading cross-functional teams, advocating for new technologies, providing technical guidance, overseeing AI / ML solution development, and working with partners to improve data infrastructure.

Define and Execute Strategy :

• Develop and implement a comprehensive data and AI observability strategy aligned with organizational goals and industry best practices.
• Drive the vision for robust data platforms that support advanced AI / ML models and facilitate data-driven decision-making across the organization.

Lead Product and Feature Development :

Establish Observability Best Practices :

Manage Data Governance and Quality :

Oversee the implementation of strong data governance policies and standards to ensure data quality, integrity, and compliance with regulations (e., GDPR, HIPAA, CCPA).

Implement mechanisms for model monitoring, auditing, and compliance reporting to ensure the responsible and ethical use of AI models.

Team Leadership and Development :

Stakeholder Collaboration :

Stay Abreast of Industry Trends :

Qualifications :

To be successful in this role you have :

Additional Information :

(ref : hirist.tech)