Pega System Architect (CSSA / CSA) - Production Support

Job Description

We are seeking a hands-on Pega Certified Senior System Architect (CSSA) to join our dynamic team focused on sustainment and production support of live Pega applications. If you excel at incident triage, root-cause analysis, and improving operational stability, we want to hear from you!

Key Responsibilities :

Triage, investigate, and resolve production incidents and high-priority defects for Pega applications.

Perform root-cause analysis (RCA), document findings, and drive corrective actions to prevent recurrence.

Implement configuration fixes, rule changes, data fixes, and small enhancement requests in a controlled, auditable manner.

Manage and apply Pega hotfixes, patches, and emergency promotions, coordinate with release management for scheduled changes.

Maintain rulesets, versioning, and housekeeping to reduce technical debt (e.g., pruning unused rules, streamlining rules).

Monitor platform health (logs, JVM, queues, search / index status) and respond to alerts; tune performance and memory / caching as needed.

Work closely with middleware / infra teams (WebSphere / Tomcat, DBAs, networking) to resolve integration and runtime issues.

About You :

Pega CSSA certification required.

Proven experience in production support and operational troubleshooting of Pega applications.

Qualification

Security Clearance Requirement : Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance.

This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations.

On-call and Shift Expectations :  Our positions are primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction

We are a WORK180 Endorsed Employer, to see our benefits and policies click here.

Accenture Progressive Employee Benefits -To view our Progressive Employee Benefits covering Health, Wellbeing, Progressive Leave Options, Sustainability click on the link below.

Progressive Employee Benefits – Australia

Benefits of working at Accenture :

18 weeks paid parental leave

Long & short-term career break opportunities

Structured career development program

Local and international career opportunities.

Certified as a Family Inclusive Workplace™

Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

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Locations

Sydney

Canberra

Melbourne

Additional Information

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About Accenture

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