Sales & Customer Support Executive (US Hours)

We're looking for a smart, proactive, and well-spoken Sales & Customer Support Executive to join our growing team.

You'll be the voice of Bigtoe — helping potential customers book services, answering questions, and ensuring every interaction leaves them smiling.

This is not a script-based call center job. You'll be expected to think, understand our offerings, and genuinely help people book the right service.

Responsibilities

• Handle inbound calls, chats, and texts from potential customers.
• Guide them through service options, pricing, and help them complete bookings.
• Follow up with warm leads, recover unbooked sessions, and close sales politely.
• Support existing clients with reschedules, questions, and feedback.
• Coordinate with operations when needed to ensure smooth fulfillment.
• Maintain CRM notes and communicate customer insights to the team.

Requirements