Customer Service Executive

Description

We are seeking a motivated and enthusiastic Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving skills. This role is suitable for individuals with 0-2 years of experience.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and provide effective solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and procedures.
• Provide feedback on customer issues and contribute to team discussions for service improvement.

Skills and Qualifications

Education

Bachelor of Commerce (B.Com), Bachelor Of Computer Application (B.C.A), Bachelor of Arts (B.A), PGP, Bachelor of Business Management (BBM), Bachelor of Applied Science (BAS), Bachelor of Fine Arts (B.F.A), Master of Public Administration (MPA), Doctor of Business Administration (DBA), Master OF Business Administration (M.B.A), Associate of Arts, Bachelor of Business Administration (B.B.A), Bachelor of Architecture (B.Arch), PGDM, Master of Library & Information Science (MLIS), Any Graduate, Post Graduate Programme in Management for Executives (PGPX), Bachelor of Hotel Management and Catering Technology (BHMCT)

Skills Required

crm software, Data Entry, Problem Solving, Product Knowledge, Active Listening, Time Management, Multitasking, Conflict Resolution