Retail Business Operations Specialist

Heinemann – BBM is looking for Senior Retail Operations Specialist for our Travel Retail business at Noida Airport, India. You will be responsible for integrating and executing three critical business functions – retail operations, cash management and workforce planning for our newly opened retail stores – ensuring a seamless store operation while effectively communicating to various stakeholders.

As a Senior Retail Operations Specialist, you will :

• coordinate store activities according to agreed plans to support new store openings, maintenance, layout optimization, and supervise execution of visual merchandising plans.
• support the Retail Operations Manager in daily operational tasks to ensure store consistency, operational efficiency, and compliance with company standards.
• manage cash handling protocols and reconcile cash collections across stores, ensuring adherence to internal controls and financial audit requirements.
• liaise with banking partners for cash transport, deposits, and treasury services as needed, working closely with the Finance team.
• develop and maintain workforce scheduling models in partnership with the People & Culture team to optimize labor costs, productivity, recruitment, onboarding, and training.
• analyze business and operational trends, forecast staffing needs, and implement analytics tools to generate actionable insights for leadership.
• inspire and motivate retail teams to achieve objectives, drive engagement, and support growth and capability-building within the function.

What you should bring along :