Oracle Fusion Cloud SCM OTM Functional Senior Consultant

Description

Oracle Customer Success Services

As a key member of Oracle Customer Success Services we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals gaining exposure to cutting-edge technologies and methodologies and enhancing your skills and credentials. Engage with a diverse range of customers managing the full lifecycle of delivery and services and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation expertise and customer-centric solutions.

Key Responsibilities

• Implementation / Support experience on OTM modules like Order Management Contract and Rate Management Shipment Management Business Process Automation Global Trade management Fleet Management and Fright Settlement.
• Responsibilities include but not limited to providing excellence in customer service support diagnosis replication resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a functional level and to ultimately drive complete and total resolution of each issue reported by customer.
• Stay up to date on Oracle OTM advancements recommending best practices and continuous improvements.
• Contribute to a collaborative knowledge-sharing team culture.

Qualifications & Skills

Mandatory :

Good-to-Have :

Self-Assessment Questions

Responsibilities

1. Incident Management

2. End-User Support & Enablement

3. Configuration & Administration

4. Service Request (SR) Management

5. Release & Patch Readiness

6. Integration & Data Flow Support

8. Documentation & Knowledge Base

9. Customer Experience

10. Compliance & Best Practice

extend >

customize) and minimize system customizations.

Qualifications

Career Level - IC3

Required Experience :

Senior IC

Key Skills

General Services,CMA,Customer Care,Banking Sales,Android Development,Adobe Indesign

Employment Type : Full-Time

Experience : years

Vacancy : 1